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Privacy Policy

1. Information We Collect

Welcome to Advanced Diabetes Management (ADM). This website is operated by Irene Kopp, a nationally respected Nurse Practitioner and Credentialed Diabetes Educator based in New South Wales, Australia.

I am committed to protecting your privacy and the confidentiality of your personal and health information. This Privacy Policy outlines how I collect, use, disclose, store, and secure your information in compliance with Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as other relevant regulations governing health information.

By using this website and providing your information, you agree to the terms of this Privacy Policy.

2. Collection of Personal and Health Information

The types of information I may collect include:

  • Personal Information: Your name, date of birth, contact details (email, phone, address), and Medicare number (if applicable for referral purposes).
  • Health Information (Sensitive Information): This is central to my service and may include your medical history, diabetes type and management details, blood glucose levels, HbA1c results, medication details, diet and exercise information, insulin regimes, and other relevant clinical data you choose to share.
  • Communication Information: Correspondence between us via email, contact forms, or telehealth platforms.
  • Technical Data: When you visit my website, I may automatically collect information such as your IP address, browser type, pages visited, and time spent on the site (see Section 7: Website Analytics).

I collect this information directly from you when you:

  • Submit an enquiry via my website contact form.
  • Book a consultation or service.
  • Complete any health assessment or intake forms.
  • Participate in a telehealth or in-person consultation.
  • Subscribe to my newsletter or educational resources.

3. Purpose of Collection

I collect, hold, use, and disclose your personal and health information for the primary purpose of providing you with high-quality, individualised diabetes management services, including:

  • Assessing your diabetes management needs and overall health status.
  • Developing, providing, and reviewing your personal diabetes management plan.
  • Communicating with you about appointments, follow-ups, and educational information.
  • For administrative purposes, such as invoicing and processing payments.
  • To comply with my professional and legal obligations as a Nurse Practitioner and Credentialed Diabetes Educator.
  • To send you educational materials, resources, or newsletters (only with your express consent).

4. Disclosure of Information

Your trust is paramount. I will not disclose your personal or health information to third parties without your consent, except where:

  • It is required for your ongoing care (e.g., communicating with your referring GP, endocrinologist, or other healthcare providers with your explicit consent).
  • It is necessary to fulfil the purpose for which you provided it (e.g., using a secure payment processor).
  • I am legally compelled to do so (e.g., by court order, or mandatory reporting obligations).
  • It is necessary to prevent a serious threat to life, health, or safety.

Note Regarding My Hospital Role: Please be assured that my professional role at Nepean Hospital is entirely separate from my private practice, ADM. Information collected through this website and in my private practice is not shared with Nepean Hospital unless you are under my care there through that specific pathway and with appropriate consents in place.

5. Data Security & Storage

I take all reasonable steps to protect your information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Measures include:

  • Secure storage of physical records in locked cabinets.
  • Use of password-protected and encrypted digital systems and email for electronic records.
  • Secure, cloud-based practice management software compliant with Australian privacy standards.
  • Limiting access to your information to myself alone, or to necessary administrative support, bound by confidentiality agreements.
  • Secure destruction of information when it is no longer required.

6. Your Rights and Choices

You have rights regarding your personal information, including the right to:

  • Access: Request access to the personal information I hold about you.
  • Correction: Request correction of any inaccurate, outdated, or incomplete information.
  • Withdraw Consent: Withdraw your consent for communications (like newsletters) at any time by using the “unsubscribe” link.
  • Anonymity: Where lawful and practicable, you may interact anonymously or using a pseudonym. However, for clinical services, this will likely not be possible due to the need for safe and effective care.

To exercise these rights, please contact me using the details below.

7. Website Analytics & Cookies

My website may use cookies and similar tracking technologies (like Google Analytics) to analyse trends, administer the site, and gather demographic information. This data is aggregated and does not personally identify you. You can control cookie settings through your browser.

8. Links to Other Websites

My website may contain links to other websites (e.g., Diabetes Australia, health resources). This Privacy Policy applies only to this website. I am not responsible for the privacy practices of other sites and encourage you to read their privacy policies.

9. Changes to This Privacy Policy

I may update this policy periodically. Any changes will be posted on this page with an updated effective date. I encourage you to review it regularly.